.page-faq {
  --faq-rail: 216px;
  --faq-dot: 2.4px;
  --faq-dot-clear: 2.9px;
  color: var(--ink);
  background: var(--jade);
}

/* ---------- 顶部横幅 ---------- */
.page-faq .faq-hero {
  position: relative;
  padding: 26px 0 44px;
  background:
    radial-gradient(circle at 90% 6%, rgba(214, 164, 25, .22), transparent 44%),
    radial-gradient(circle at 4% 92%, rgba(180, 18, 31, .12), transparent 40%),
    linear-gradient(180deg, var(--ledger) 0%, var(--jade) 88%);
  border-bottom: var(--bd);
}

.page-faq .faq-hero .crumbs {
  margin-bottom: 22px;
}

.page-faq .faq-hero__grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: 26px;
  align-items: center;
}

.page-faq .eyebrow {
  margin: 0 0 12px;
  color: var(--gold-deep);
}

.page-faq .faq-hero h1 {
  margin: 0 0 16px;
  font-family: var(--font-display);
  font-weight: 900;
  font-size: clamp(29px, 6.4vw, 50px);
  line-height: 1.1;
  letter-spacing: -.02em;
  color: var(--ink);
}

.page-faq .faq-hero .lede {
  margin: 0;
  max-width: 34em;
  font-size: 16px;
  line-height: 1.75;
  color: var(--ink);
}

.page-faq .faq-hero__jump {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-top: 24px;
}

.page-faq .faq-hero__fig {
  margin: 0;
}

.page-faq .faq-hero__fig .figure__frame {
  border: var(--bd);
  box-shadow: var(--shadow-1);
  background: var(--ink-green);
  overflow: hidden;
}

.page-faq .faq-hero__fig img {
  display: block;
  width: 100%;
  height: auto;
  object-fit: cover;
}

.page-faq .faq-hero__fig .figure__cap {
  margin-top: 10px;
  font-size: 13px;
  line-height: 1.7;
  color: var(--grey);
}

/* ---------- 主体布局 ---------- */
.page-faq .faq-body {
  padding: 34px 0 56px;
}

.page-faq .faq-layout {
  display: grid;
  grid-template-columns: 1fr;
  gap: 30px;
}

/* ---------- 分类索引 ---------- */
.page-faq .faq-index {
  border: var(--bd);
  background: var(--jade);
  box-shadow: var(--shadow-1);
  padding: 16px 15px 17px;
  align-self: start;
  background-image:
    linear-gradient(90deg, rgba(214, 164, 25, .14) 1px, transparent 1px);
  background-size: 26px 100%;
}

.page-faq .faq-index__title {
  margin: 0 0 13px;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: .12em;
  color: var(--red);
  text-transform: uppercase;
  padding-bottom: 9px;
  border-bottom: 2px dashed rgba(27, 21, 18, .22);
}

.page-faq .faq-index__list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 7px;
}

.page-faq .faq-index__link {
  display: flex;
  align-items: baseline;
  gap: 8px;
  padding: 7px 8px;
  border: 2px solid transparent;
  text-decoration: none;
  color: var(--ink);
  font-size: 14px;
  line-height: 1.45;
  transition: background .16s var(--ease), border-color .16s var(--ease), box-shadow .16s var(--ease);
}

.page-faq .faq-index__num {
  font-family: var(--font-mono);
  font-size: 12px;
  font-weight: 700;
  color: var(--gold-deep);
  background: rgba(214, 164, 25, .22);
  padding: 1px 5px;
  flex: 0 0 auto;
}

.page-faq .faq-index__link:hover,
.page-faq .faq-index__link:focus-visible {
  background: var(--ledger);
  border-color: var(--ink);
  box-shadow: 3px 3px 0 var(--ink);
  outline: none;
}

.page-faq .faq-filter {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-top: 16px;
  padding-top: 14px;
  border-top: 2px dashed rgba(27, 21, 18, .22);
}

.page-faq .faq-filter__box {
  appearance: none;
  -webkit-appearance: none;
  flex: 0 0 20px;
  width: 20px;
  height: 20px;
  border: 2px solid var(--ink);
  background: var(--jade);
  cursor: pointer;
  position: relative;
  transition: background .16s var(--ease);
}

.page-faq .faq-filter__box:checked {
  background: var(--gold);
}

.page-faq .faq-filter__box:checked::after {
  content: "";
  position: absolute;
  left: 5px;
  top: 1px;
  width: 6px;
  height: 11px;
  border-right: 3px solid var(--ink);
  border-bottom: 3px solid var(--ink);
  transform: rotate(40deg);
}

.page-faq .faq-filter__box:focus-visible {
  outline: 3px solid var(--red-lit);
  outline-offset: 2px;
}

.page-faq .faq-filter__label {
  font-size: 14px;
  font-weight: 700;
  cursor: pointer;
  color: var(--ink);
}

.page-faq .faq-index__note {
  margin: 9px 0 0;
  font-size: 12px;
  line-height: 1.6;
  color: var(--grey);
}

.page-faq:has(#unresolved-only:checked) .qa:not(.qa--pending) {
  display: none;
}

/* ---------- 章节 ---------- */
.page-faq .faq-main {
  min-width: 0;
}

.page-faq .faq-sec {
  margin-bottom: 46px;
  scroll-margin-top: 20px;
}

.page-faq .faq-sec:last-child {
  margin-bottom: 0;
}

.page-faq .faq-sec__head {
  display: flex;
  align-items: center;
  gap: 13px;
  padding-bottom: 12px;
  margin-bottom: 16px;
  border-bottom: 3px solid var(--ink);
}

.page-faq .faq-sec__num {
  font-family: var(--font-mono);
  font-size: 15px;
  font-weight: 700;
  color: var(--ink);
  background: var(--gold);
  padding: 4px 9px;
  border: 2px solid var(--ink);
  flex: 0 0 auto;
}

.page-faq .faq-sec__head h2 {
  margin: 0;
  font-family: var(--font-display);
  font-weight: 900;
  font-size: clamp(21px, 3.6vw, 29px);
  line-height: 1.28;
  letter-spacing: -.01em;
  color: var(--ink);
}

.page-faq .faq-sec__lede {
  margin: 0 0 18px;
  font-size: 15.5px;
  line-height: 1.8;
  color: var(--ink);
  max-width: 42em;
}

.page-faq .faq-sec__more {
  margin: 18px 0 0;
  font-size: 15px;
  line-height: 1.8;
  color: var(--ink);
}

.page-faq .faq-link {
  color: var(--red);
  font-weight: 700;
  text-decoration: none;
  border-bottom: 2px solid var(--gold);
  padding-bottom: 1px;
}

.page-faq .faq-link:hover,
.page-faq .faq-link:focus-visible {
  color: var(--ink-green);
  border-bottom-color: var(--red-lit);
  outline: none;
}

/* ---------- 问答卡 ---------- */
.page-faq .qa {
  position: relative;
  border: var(--bd);
  background: var(--jade);
  box-shadow: var(--shadow-1);
  margin-bottom: 11px;
  overflow: hidden;
  transition: box-shadow .18s var(--ease), transform .18s var(--ease);
}

.page-faq .qa::before {
  content: "";
  position: absolute;
  left: 0;
  top: 0;
  bottom: 0;
  width: 0;
  background: var(--gold-deep);
  transition: width .22s var(--ease);
  z-index: 1;
}

.page-faq .qa[open]::before {
  width: 6px;
}

.page-faq .qa:hover {
  box-shadow: var(--shadow-2);
  transform: translate(-2px, -2px);
}

.page-faq .qa__sum {
  display: flex;
  align-items: center;
  gap: 11px;
  padding: 14px 15px 14px 13px;
  cursor: pointer;
  list-style: none;
  transition: background .18s var(--ease);
}

.page-faq .qa__sum::-webkit-details-marker {
  display: none;
}

.page-faq .qa__sum:focus-visible {
  outline: 3px solid var(--red-lit);
  outline-offset: -3px;
}

.page-faq .qa[open] > .qa__sum {
  background: var(--ledger);
  border-bottom: 2px dashed rgba(27, 21, 18, .3);
}

.page-faq .qa__num {
  font-family: var(--font-mono);
  font-size: 13px;
  font-weight: 700;
  color: var(--ink);
  background: var(--gold);
  padding: 3px 7px;
  border: 2px solid var(--ink);
  flex: 0 0 auto;
}

.page-faq .qa__q {
  font-size: 15.5px;
  font-weight: 700;
  line-height: 1.5;
  color: var(--ink);
}

.page-faq .qa__mark {
  margin-left: auto;
  flex: 0 0 20px;
  width: 20px;
  height: 20px;
  position: relative;
}

.page-faq .qa__mark::before,
.page-faq .qa__mark::after {
  content: "";
  position: absolute;
  background: var(--red);
  transition: transform .22s var(--ease), background .22s var(--ease);
}

.page-faq .qa__mark::before {
  left: 50%;
  top: 2px;
  bottom: 2px;
  width: 3px;
  transform: translateX(-50%);
}

.page-faq .qa__mark::after {
  top: 50%;
  left: 2px;
  right: 2px;
  height: 3px;
  transform: translateY(-50%);
}

.page-faq .qa[open] .qa__mark::before {
  transform: translateX(-50%) scaleY(0);
}

.page-faq .qa[open] .qa__mark::after {
  background: var(--gold-deep);
}

.page-faq .qa__body {
  padding: 15px 18px 17px 21px;
  font-size: 15px;
  line-height: 1.8;
  color: var(--ink);
}

.page-faq .qa__body p {
  margin: 0 0 10px;
}

.page-faq .qa__body p:last-child {
  margin-bottom: 0;
}

.page-faq .qa__body strong {
  color: var(--ink-green);
  border-bottom: 2px solid var(--ok);
  padding-bottom: 1px;
}

.page-faq .qa__rec {
  display: flex;
  align-items: flex-start;
  gap: 8px;
  font-size: 13.5px;
  line-height: 1.7;
  color: var(--grey);
  padding-top: 10px;
  border-top: 1px dashed rgba(27, 21, 18, .22);
}

.page-faq .qa__rec .dot {
  margin-top: 7px;
  flex: 0 0 auto;
}

/* ---------- 骰子点阵 ---------- */
.page-faq .die {
  flex: 0 0 20px;
  width: 20px;
  height: 20px;
  align-self: center;
  background-repeat: no-repeat;
  background-size: 100% 100%;
  color: var(--red);
}

.page-faq .die--1 {
  background-image: radial-gradient(circle at 50% 50%, currentColor var(--faq-dot), transparent var(--faq-dot-clear));
}

.page-faq .die--2 {
  background-image:
    radial-gradient(circle at 26% 26%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 74% 74%, currentColor var(--faq-dot), transparent var(--faq-dot-clear));
}

.page-faq .die--3 {
  background-image:
    radial-gradient(circle at 26% 26%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 50% 50%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 74% 74%, currentColor var(--faq-dot), transparent var(--faq-dot-clear));
}

.page-faq .die--4 {
  background-image:
    radial-gradient(circle at 26% 26%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 74% 26%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 26% 74%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 74% 74%, currentColor var(--faq-dot), transparent var(--faq-dot-clear));
}

.page-faq .die--5 {
  background-image:
    radial-gradient(circle at 26% 26%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 74% 26%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 50% 50%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 26% 74%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 74% 74%, currentColor var(--faq-dot), transparent var(--faq-dot-clear));
}

.page-faq .die--6 {
  background-image:
    radial-gradient(circle at 26% 24%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 26% 50%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 26% 76%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 74% 24%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 74% 50%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 74% 76%, currentColor var(--faq-dot), transparent var(--faq-dot-clear));
}

.page-faq .die--7 {
  background-image:
    radial-gradient(circle at 26% 24%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 50% 50%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 26% 50%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 26% 76%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 74% 24%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 74% 50%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 74% 76%, currentColor var(--faq-dot), transparent var(--faq-dot-clear));
}

.page-faq .die--8 {
  background-image:
    radial-gradient(circle at 26% 26%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 50% 26%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 74% 26%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 26% 74%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 50% 74%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 74% 74%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 26% 50%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 74% 50%, currentColor var(--faq-dot), transparent var(--faq-dot-clear));
}

.page-faq .die--9 {
  background-image:
    radial-gradient(circle at 26% 26%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 50% 26%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 74% 26%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 26% 50%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 50% 50%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 74% 50%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 26% 74%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 50% 74%, currentColor var(--faq-dot), transparent var(--faq-dot-clear)),
    radial-gradient(circle at 74% 74%, currentColor var(--faq-dot), transparent var(--faq-dot-clear));
}

/* ---------- 切换入口 ---------- */
.page-faq .faq-entry {
  display: grid;
  grid-template-columns: 1fr;
  gap: 24px;
  align-items: start;
}

.page-faq .faq-entry__text {
  border: var(--bd);
  background: var(--jade);
  box-shadow: var(--shadow-1);
  padding: 20px 20px 22px;
  font-size: 15px;
  line-height: 1.8;
}

.page-faq .faq-entry__text > p {
  margin: 0 0 14px;
}

.page-faq .faq-steps {
  list-style: none;
  margin: 0 0 14px;
  padding: 0;
  counter-reset: faqstep;
}

.page-faq .faq-steps li {
  position: relative;
  padding: 11px 12px 11px 14px;
  margin-bottom: 9px;
  background: var(--ledger);
  border-left: 6px solid var(--red-lit);
  font-size: 14.5px;
  line-height: 1.75;
}

.page-faq .faq-steps li:nth-child(2) {
  border-left-color: var(--gold);
}

.page-faq .faq-steps li:nth-child(3) {
  border-left-color: var(--ink-green);
}

.page-faq .faq-steps__n {
  display: inline-block;
  font-family: var(--font-mono);
  font-size: 12px;
  font-weight: 700;
  color: var(--ink);
  background: var(--jade);
  border: 2px solid var(--ink);
  padding: 1px 6px;
  margin-right: 8px;
}

.page-faq .faq-entry__fig {
  margin: 0;
}

.page-faq .faq-entry__fig .figure__frame {
  border: var(--bd);
  box-shadow: var(--shadow-1);
  background: var(--ink-green);
  overflow: hidden;
}

.page-faq .faq-entry__fig img {
  display: block;
  width: 100%;
  height: auto;
  object-fit: cover;
}

.page-faq .faq-entry__fig .figure__cap {
  margin-top: 10px;
  font-size: 13px;
  line-height: 1.7;
  color: var(--grey);
}

/* ---------- 三条替代路径 ---------- */
.page-faq .faq-paths {
  display: grid;
  grid-template-columns: 1fr;
  gap: 14px;
}

.page-faq .faq-path {
  position: relative;
  border: var(--bd);
  background: var(--ledger);
  box-shadow: var(--shadow-1);
  padding: 18px 17px 17px;
  font-size: 14.8px;
  line-height: 1.78;
  transition: box-shadow .18s var(--ease), transform .18s var(--ease);
}

.page-faq .faq-path:hover {
  box-shadow: var(--shadow-2);
  transform: translate(-2px, -2px);
}

.page-faq .faq-path .numchip {
  display: inline-block;
  margin-bottom: 9px;
  font-family: var(--font-mono);
  font-size: 13px;
  font-weight: 700;
  color: var(--ink);
  background: var(--gold);
  border: 2px solid var(--ink);
  padding: 2px 8px;
}

.page-faq .faq-path h3 {
  margin: 0 0 8px;
  font-family: var(--font-display);
  font-weight: 900;
  font-size: 18px;
  line-height: 1.4;
  color: var(--ink-green);
}

.page-faq .faq-path p {
  margin: 0 0 8px;
}

.page-faq .faq-path__rec {
  display: flex;
  align-items: flex-start;
  gap: 7px;
  font-size: 13px;
  color: var(--grey);
  padding-top: 9px;
  border-top: 1px dashed rgba(27, 21, 18, .25);
  margin-bottom: 0 !important;
}

.page-faq .faq-path__rec .dot {
  margin-top: 6px;
  flex: 0 0 auto;
}

/* ---------- 记录查询 ---------- */
.page-faq .faq-records {
  border: var(--bd);
  background: var(--ink-green);
  color: var(--jade);
  box-shadow: var(--shadow-1);
  padding: 22px 20px 24px;
}

.page-faq .faq-records__lead p {
  margin: 0 0 12px;
  font-size: 15px;
  line-height: 1.85;
}

.page-faq .faq-records__lead p:last-child {
  margin-bottom: 18px;
}

.page-faq .faq-records__cols {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  grid-template-columns: 1fr;
  gap: 12px;
}

.page-faq .faq-records__cols li {
  border-left: 4px solid var(--gold);
  padding: 6px 0 6px 13px;
}

.page-faq .faq-records__k {
  display: block;
  font-family: var(--font-mono);
  font-size: 13px;
  letter-spacing: .1em;
  color: var(--gold);
  margin-bottom: 5px;
}

.page-faq .faq-records__cols p {
  margin: 0;
  font-size: 14px;
  line-height: 1.75;
  color: rgba(248, 242, 228, .9);
}

/* ---------- 找人工 ---------- */
.page-faq .faq-human {
  display: grid;
  grid-template-columns: 1fr;
  gap: 18px;
  align-items: start;
}

.page-faq .faq-human__cases {
  display: grid;
  grid-template-columns: 1fr;
  gap: 12px;
}

.page-faq .faq-human__case {
  border: var(--bd);
  background: var(--jade);
  border-left: 8px solid var(--red);
  box-shadow: var(--shadow-1);
  padding: 15px 16px 16px;
}

.page-faq .faq-human__case h3 {
  margin: 0 0 7px;
  font-family: var(--font-display);
  font-weight: 900;
  font-size: 17px;
  line-height: 1.4;
  color: var(--ink);
}

.page-faq .faq-human__case p {
  margin: 0;
  font-size: 14.5px;
  line-height: 1.78;
  color: var(--ink);
}

.page-faq .faq-human__prep {
  border: var(--bd);
  background: var(--ledger);
  box-shadow: var(--shadow-1);
  padding: 18px 17px 19px;
  font-size: 14.5px;
  line-height: 1.8;
}

.page-faq .faq-human__prepTitle {
  margin: 0 0 11px;
  font-family: var(--font-mono);
  font-size: 12.5px;
  letter-spacing: .1em;
  color: var(--red);
  padding-bottom: 9px;
  border-bottom: 2px dashed rgba(27, 21, 18, .25);
}

.page-faq .faq-human__list {
  list-style: none;
  margin: 0 0 13px;
  padding: 0;
}

.page-faq .faq-human__list li {
  position: relative;
  padding-left: 19px;
  margin-bottom: 8px;
  line-height: 1.7;
}

.page-faq .faq-human__list li::before {
  content: "";
  position: absolute;
  left: 0;
  top: 9px;
  width: 9px;
  height: 9px;
  border-radius: 50%;
  background: var(--gold);
  box-shadow: inset 0 0 0 2px var(--ink);
}

.page-faq .faq-human__prep > p:last-child {
  margin: 0;
}

/* ---------- 响应式 ---------- */
@media (min-width: 620px) {
  .page-faq .faq-paths {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .page-faq .faq-records__cols {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .page-faq .faq-human__cases {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }
}

@media (min-width: 900px) {
  .page-faq .faq-hero {
    padding: 34px 0 52px;
  }

  .page-faq .faq-hero__grid {
    grid-template-columns: 1.06fr .94fr;
    gap: 38px;
  }

  .page-faq .faq-entry {
    grid-template-columns: minmax(0, 1.15fr) minmax(0, .85fr);
    gap: 26px;
  }

  .page-faq .faq-human {
    grid-template-columns: minmax(0, 1.35fr) minmax(0, .65fr);
    gap: 22px;
  }

  .page-faq .faq-human__cases {
    grid-template-columns: 1fr;
  }
}

@media (min-width: 1024px) {
  .page-faq .faq-layout {
    grid-template-columns: var(--faq-rail) minmax(0, 1fr);
    gap: 42px;
  }

  .page-faq .faq-index {
    position: sticky;
    top: 22px;
  }

  .page-faq .faq-index__list {
    grid-template-columns: 1fr;
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq .qa,
  .page-faq .qa::before,
  .page-faq .qa__mark::before,
  .page-faq .qa__mark::after,
  .page-faq .faq-path {
    transition: none;
  }

  .page-faq .qa:hover,
  .page-faq .faq-path:hover {
    transform: none;
  }
}
<<<END>>>